Did You Know That Tracfone’s Text Helpline Can Do All This?

Learn how to manage your plan with Tracfone’s 611611 feature.

The Text Helpline from Tracfone makes managing your service plan, getting acquainted with a new device, and performing other mobile tasks a breeze. Discover what the Text Helpline is and how to use it below.

It’s just one way that Tracfone enhances your mobile experience.

Text 611611

Need to know when your service end date is? Want to learn about the latest deals? The Text Helpline lets you do all this and more. Simply send a text to 611611 with a relevant keyword – see examples below – and you’ll be directed to a solution. For example, if you need help with troubleshooting, just text the word CHAT to 611611.

man in blue shirt holding smartphone

Service plan commands
  • To add airtime, text the word ADD.
  • To check your current balance, text the word BALANCE.
  • To purchase service plans, text the word BUY.
  • To check if your phone is compatible with our network, text the word BYOP.
  • To see your service end date, text the word DUE.
  • To enroll in Auto-Refill, text ENROLL.
  • To know your plan information, text PLAN.
Phone info commands
  • To download My Account, text the word APP.
  • To browse a list of Apps, text the word APPS.
  • For instructions on how to block a phone number, reply BLOCK.
  • To see available deals, text the word DEAL.
  • To get a handset tutorial, text TUTORIAL or your phone model.
  • For instructions on setting up, retrieving, changing, and resetting your voicemail password, text the word VOICEMAIL.
  • For instructions on setting up and managing Wi-Fi on your phone, text WIFI.
  • To transfer your contacts, pictures, and videos, text the word WIZARD.

For more commands, consult the Text Helpline page. You can also input your phone number into the form at the top of the page, click on an underlined keyword, and have that info sent directly to your mobile device. It’s just one way that Tracfone enhances your mobile experience.