How To Receive Assistance From Tracfone Customer Service

It's easy to access help when you need it thanks to Tracfone's online chat, text helpline, and phone helpline.

Whether you’re thinking about switching to Tracfone, want to upgrade your device, or need to understand more about the features on your phone, our technical support team is ready to answer any and all of your questions. The Tracfone Help Center is your go-to destination when you require assistance. Once there, you’ll find a variety of customer service options to choose from. We’ll walk you through the available methods of assistance so that you can find the one that best suits your needs.

Woman sitting on the floor and talking on her phone

Tracfone Technical Support Options
  • 611611 Text Helpline: The 611611 Helpline is an easy, convenient way to receive assistance by sending a text∆. Choose from a list of keywords relevant to your question, including Activate, Block, LTE, and Plan, and text the word to 611611 to receive the information you need. You can also type your phone number into the area provided on the Helpline webpage and click one of the highlighted words to have the appropriate information sent as a text to your phone.
  • Online Chat: Easily accessible via our online Help Center, online chat is available from 8:00am – 11:45pm (EST), seven days a week. To get started, simply click the red chat bubble. A page will appear on the corner of your screen requesting information, such as your name, email address, cell phone number and/or serial number, and your reason for needing assistance. The forum will then set you up with a Tracfone agent who is available to answer your questions in real time.
  • Call Us: Would you rather speak to a Tracfone representative over the phone? You can reach our helpful customer service team seven days a week, from 8:00am – 11:45pm (EST), by calling 1-800-867-7183. A Tracfone representative will be happy to provide assistance, whether you need help activating your device, searching the web, or dealing with other issues.

No matter what type of help you need, we're here to ensure your experience with Tracfone is a great one.

In addition to our direct customer service options, Tracfone also features a helpful FAQ page for users to browse and receive assistance. You can also access phone manuals and tutorials for different devices right on our website. And no matter what type of help you need, we're here to ensure your experience with Tracfone is a great one.

Choose Tracfone

Why choose Tracfone? With Unbeatable Nationwide Coverage™ and flexible tech support options, we help you stay connected during all the moments that matter. Best of all, there are no contracts and no extra costs, just dependable service that suits your lifestyle. Browse our service plans and phones to learn more and enjoy the benefits of Tracfone today.

∆By texting keywords to 611611 you are consenting to receive response messages. Message and Data rates may apply. Please refer always to Tracfone 's Privacy Policy at