Here’s How Tracfone’s Online Chatbot Can Help

Our chatbot is fully prepared to help you with all things Tracfone, from switching service providers to buying airtime and beyond.

Quick answer: Tracfone’s chatbot streamlines the mobile experience by answering inquiries categorized into three key topics: “My Account,” “Help,” and “Products and Services.”

Whether you’re wondering how to switch to Tracfone or simply looking for an easy way to purchase more airtime, Tracfone’s chatbot is here to help. Our chatbot uses artificial intelligence (AI) to assist with a variety of common Tracfone- and device-related problems, making it much easier to find the answers you need when you need them. So just what can this high-tech helper do for you?

Screenshot of Facebook chatbot

Getting started

If you're ready to give the chatbot a try, navigate to the Tracfone support website. At the bottom-right corner of the screen, you’ll see a blue Tracfone logo under the words “Online Support.” Click the logo, and the dialog box will appear.

Here, you can type the word “AGENT” if you’d prefer to speak with a live agent. If you’re fine with using the chatbot, you’ll have the opportunity to choose one of three primary topics: “My Account,” “Help,” and “Products and Services.”

Using the chatbot

  1. My Account

You can consult Tracfone’s chatbot about essential account information.

The first topic our chatbot can help with is “My Account.” Simply type the words “My Account” to access this option. Once you’ve made the selection, you’ll be prompted to enter your phone number to confirm that you’re a Tracfone customer. Then, you can consult Tracfone’s chatbot about essential account information.

  1. Help

The next topic you can pick is “Help.” Selecting “Help” will lead you to three more topic options: “Questions,” “Phone Help,” and “Contact Tracfone Support.”

  • Choose “Questions,” and you can ask the chatbot about everything from the Bring Your Own Phone program to voicemail and beyond.
  • Selecting “Phone Help” will lead you to three convenient topics, including “Phone Troubleshooting,” “Get to Know Your Phone,” and “Activate My Phone.”
  • “Contact Tracfone Support” offers another chance to chat with a live agent.
  1. Products and Services

Select “Products and Services” to learn more about everything that Tracfone has to offer. If you’re not already a customer, feel free to ask the chatbot “How do I switch to Tracfone?”. You can also purchase a new phone by selecting “Upgrade/Buy New Phone” or buy a plan by choosing “Buy Airtime.”

Get dependable cell phone service today

Many customers find that the chatbot is an easy way to get quick answers, and we hope you will too – our top priority is to simplify the mobile experience with no contracts, Unbeatable Nationwide Coverage™, Unlimited Carryover with active service*, and no extra costs. If you're ready to make the switch, learn why Tracfone brings you closer, and then explore our available phones and plans to find the best options for your needs.

*Service must be active and in use within any six month period. Data [and text] only cards do not have service days and do not triple.